What to do if you believe your account has been compromised If we identify any fraudulent issue with your account or are alerted to any unauthorized access or activity, we will contact the Mercari account owner directly and/or limit your account until the issue is thoroughly reviewed and addressed. What will happen if we identify unauthorized activity on your account We investigate the situation, behavior, and/or account, and proactively put measures in place to prevent future fraudulent activity from happening. Mercari uses monitoring and identity verification to keep our users safe and secure. Our teams are dedicated to identifying any potential fraudulent activity. We have procedures in place to proactively protect both buyers and sellers. Stay vigilant to protect yourself and consider utilizing services like two-factor (2FA) or multi-factor authentication (MFA) as an added protection method.
That’s why we need users to proactively follow online safety guidelines including using strong passwords, having unique passwords for each account and frequently making updates.
Scammers often keep this information for long periods of time and use it on multiple platforms to try to access various accounts. An account takeover occurs when login names (emails), passwords and other credentials are compromised on 3rd party sites and hackers attempt to use them on multiple accounts and platforms. In some cases, Mercari users have experienced account takeover. That’s just one of the reasons Mercari’s dedicated Trust & Safety teams work diligently every day to identify and halt unauthorized activity on our marketplace. There are over 15 billion compromised credentials being distributed among global hacker forums, including login names and passwords from 3rd party data leaks. Thank you for trusting Mercari as your online marketplace.
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